FAQ

To guarantee quality and safety, Neox uses only lithium-ion batteries with high-quality Samsung cells. Our batteries weigh 2 kilos and is specifically integrated into the shaped frame and removable.

“F8.11” is a revolutionary invention born to ensure maximum control, comfort and efficiency and is the first ever to come directly from an e-bike concept. It’s a patented sequential electronic gearbox with rotary shift and auxiliary motor built into the gearbox. This system gets rid of any transverse movement inside or outside the motor/gearbox. Full...

The price list is available directly on our website in the section “Configure your Neox” or at one of our retailers.

Yes, the “Neox4You” package. The warranty will be handed to you upon delivery for each e-bike manufactured in Recoaro Terme. For more details, simply contact the Neox Headquarter.

It’s a bicycle that features an auxiliary electric motor that helps the cyclist only when he’s actually pedalling. European Directive 2002/24/EC calls for three characteristics: electric motor with power not above 250W, power supply cut-off at a speed of 25 km/h and motor power supplied on only while the cyclist is pedalling. If the motor...

Current legislation equates an electric bicycle with pedal assistance in every way to a normal bike, so the same standards and exemptions apply. But wearing a helmet reduces the risk of brain injury in an accident.

One of the common reasons why people buy an e-bike is because it’s a useful aid uphill. All our models feature gear ratios that allow you to determine the best muscular effort required.

Each model’s spec sheet lists the maximum distance that can be travelled by a Neox in ideal conditions. Several parameters affect mileage and they are listed in the product instructions. In general, the factors that reduce distance are: uphill riding, limited muscular contribution, city use (stop-and-go), cold weather, the rider’s weight, high speed, battery age,...

Our company has a network of retailers all over Italy; you can find the list here on our website in the section “Neox Shop - Find your Neox”.

One of the many innovations of a Neox bike is also its unisex frame: to make the e-bike easier to use and accessible to both genders, there is a single standard-sized frame that, after tests and experimentations, fits round about the universal measure M-L. Neox Headquarter does not exclude the possibility in the future of...

The ability to “climb” of electric bikes depends on several factors: steepness of the climb, the rider’s weight, amount of muscular contribution, battery status, model of the bike, selected service level. An athletic girl weighing 50 kg can overcome even a gradient of 15-20%, while a sedentary man of 100 kg is unlikely to exceed...